Services
Various trainings, maintenance and additional services complete your machine and guarantee an extremely high availability. The process reliability gained through automation is thus optimally supported and assured. Deliver measurement results, we take care of the rest.
Maintenance & Maintenance Contracts
Of course, high availability is important for automated systems, as this is the only way to ensure efficient use in the medium and long term. With our maintenance contracts, you benefit from comprehensive service, short response times and automatic access to updates as well as discounts on training and upgrades. Secure your investment in the long term and stay up to date without any major efforts.
Silver
- Email Support 2d
- Software updates
- Access to methods and workflows
- Discounted refresher and update courses
Gold
- E-mail support 1d
- Support hotline during office hours
- software updates
- On-site maintenance
- Access to methods and workflows
- Discounted refresher and update courses
Platin
- E-mail support 4h
- Support hotline MO-SO 06:00-22:00
- Software updates
- On-site maintenance
- Annual PQ
- Access to methods and workflows
- Discounted refresher and update courses
- Discounted upgrades
overview maintenance contracts
Trainings
From user to super admin, the accroma®
SamplePrep trainings secure the
efficient use of your equipment.
Basic Course
With the basic course you are sure to get the best start into the future. Learn the basics and a solid basic knowledge to automate sample preparation with the accroma® SamplePrep system. As a trained accroma® user you are well prepared for everyday life.
Advanced Course
Become the super admin and internal contact person for the accroma® system. Learn more about the development of methods and workflows, how to increase throughput and parallel tasks up to managing and assigning permissions for different users.
We will be happy to arrange further dates and trainings directly on site and special contents on request.
Integration
The step into the futureis easy.
Use your well know devices and methods, just add
atomated sample preparation to eliminate your bottleneck.
Installation
We install your accroma® robot and integrate your HPLC / UPLC device directly on delivery. The corresponding documentation can be attached directly. This paves the way for rapid certification under GMP / GLP.
IQ
Make sure that the installation has been executed and documented correctly.
OQ
Make sure that the correct function of the SamplePrep is documented accordingly.
PQ
Periodically check the process quality and document it accordingly.
Process Engineering
We convert your manually executed sample preparation processes into new automated accroma® methods and workflows. You can start immediately after the installation or you can check the results in the evaluation phase. Contact us to discuss the possibilities for your sample preparation problems.
