Services
Various trainings, maintenance and additional services complete your machine and guarantee an extremely high availability. The process reliability gained through automation is thus optimally supported and assured. Deliver measurement results, we take care of the rest.
Maintenance & Maintenance Contracts
Of course, high availability is important for automated systems, as this is the only way to ensure efficient use in the medium and long term. With our maintenance contracts, you benefit from comprehensive service, short response times and automatic access to updates as well as discounts on training and upgrades. Secure your investment in the long term and stay up to date without any major efforts.
SLA 1Software Maintenance
- Software-Update
- Version Upgrade
- Error Handling
SLA 2Helpdesk and Support
- E-mail support
- Support hotline
- Plattform comunity
SLA 3Preventive Maintenance
- Highest availability
- Optimized reaction time
- Cost security
maintenance contracts
Trainings
From operator to administrator, the accroma®
online trainings secure the
efficient use of your equipment.
Basic Training
With the basic training you are sure to get the best start into the future. Learn the basics and a solid basic knowledge to automate sample preparation with the accroma® SamplePrep system. As a trained accroma® user you are well prepared for everyday life.
Expert Training
Become the administrator and internal contact person for the accroma® system. Learn more about the development of methods and workflows, how to increase throughput and parallel tasks up to managing and assigning permissions for different users.
Integration
The step into the futureis easy.
Use your well known devices and methods, just add
atomated sample preparation to eliminate your bottleneck.
Installation
We install your accroma® robot and integrate your HPLC / UPLC device directly on delivery. The corresponding documentation can be attached directly. This paves the way for rapid certification under GMP / GLP.
IQ
OQ
PQ
Process Engineering
We convert your manually executed sample preparation processes into new automated accroma® methods and workflows. You can start immediately after the installation or you can check the results in the evaluation phase. Contact us to discuss the possibilities for your sample preparation problems.
