Deliver Measurement Results, We Take Care of the Rest.
Service That Supports You
Each system comes with a warranty of 12 months starting with its delivery date. Upon request, we offer warranty extensions of up to an additional 5 years.
03. Hotline / Remote-Service
Our remote services are free of charge and can solve the majority of the problems. A telephone hotline and a ticketing system are available, which can also be accessed directly through the software.
interfaced with an analytical instrument, we make sure your hardware and software integration is
05. Familiarization & Training
– Installation Qualification (IQ)
– Operational Qualification (OQ)
– Performance Verification Test (PVT)
08. Service Level Agreements
– Preventive maintenance
– Software upgrades
Join the Future
Experts and laboratory specialists agree that the laboratory of the future is completely automated and digitized. However, this is easier said than done. Automating sample preparation of solid and semi-solid samples is challenging and was one of the missing pieces to make the Lab 4.0 possible. Other efforts are aimed at bringing the lab in a box directly to the process to enable real time release.